Use this page to tell us about a mistake on this site: a wrong number or result (for example on our tracker), a result that does not match what you saw on the stream, a broken link or an outdated rule. You can also ask a question about how the game works.
Did a casino not pay your win, or is your question about a deposit, a withdrawal or a bet? We are sorry: only that casino can help. We do not offer phone support; you can reach us only through the form or by email below. Here is what to send to your casino.
Send a message
To report a wrong result, tell us the page, the date and time in IST, what the page shows and what you think it should show. To report a broken link, tell us the page and the link text.
When we find an error, we correct the page; how we handle corrections is on our about page.
If the form does not work, write to us by email. We usually reply within 2–3 working days, in the language you write in. Please use email for questions about this site; for casino questions, see what to send to your casino.
Looking for Crazy Time customer care or support?
We are not Crazy Time's customer support. Crazy Time is Evolution's live game show, played in the live casino section of a casino site or app. Only the casino you played with can see your account. This site cannot pay out, cancel or check a bet, and we cannot step in or escalate a dispute for you. For a win that was not paid, a deposit, a withdrawal, a bonus or a round you think was wrong, contact the support team of the casino where you played, using the help or chat inside your casino account.
Have these ready:
- the game number of the round: the English game rules (PDF) say to use it for reference, or to take a screenshot of it, when you contact customer service about a round;
- the date and time of the round, and how much you bet on which spot.
Be careful with "Crazy Time customer care numbers" posted on Telegram, YouTube or in search ads. Contact your casino only through the help or chat inside your casino account, and never share your OTP, UPI PIN or password with anyone, even someone who says they are support. If you were cheated, you can report it on the cybercrime helpline 1930.
If your connection dropped during a round, the rules say your bets stay valid and are settled without you; when you reconnect, you can see the outcome in your History window. What the rules say about disconnections and errors is on our how-to-play page.
What we cannot help with
- Questions about casino accounts, payments or bonuses. Your casino can see your account and we cannot, so please contact them.
- Requests for predictions, "VIP" tips or ways to win: we do not sell or give tips. See why no one can predict a spin.
- Link exchanges, sponsored posts, guest posts or advertising offers, and requests to remove other sites' content.
Lost money and feeling upset? If it is about a casino, contact that casino as above. If gambling is causing you stress or money worries, free help in India is available, some of it 24 hours a day.